Refund policy

At rothysb.shop, we want you to feel confident when making a purchase. This Return and Refund Policy explains the conditions, procedures, and time limits applicable to returns, exchanges, cancellations, and refunds.

By placing an order through rothysb.shop, you acknowledge and agree to this policy.

30-Day Return Period

You may request a return within 30 calendar days after the date your order is delivered.

To be eligible for a return, your item must:

• Be unused, unworn, unwashed, and undamaged;

• Be in the same condition in which it was received;

• Include all original tags, labels, accessories, manuals, and packaging;

• Be free from stains, odors, pet hair, makeup, deodorant marks, alterations, or other signs of use;

• Be accompanied by valid proof of purchase from rothysb.shop.

Items that do not meet these conditions may be rejected or may qualify only for a partial refund, where permitted by applicable law.

Starting a Return

To request a return, contact us at:

Email: info@rothysb.shop

Your return request should include:

• Your full name;

• Your order number;

• The email address used to place the order;

• The item or items you wish to return;

• The reason for the return;

• Photographs of the item, packaging, shipping label, or damage when relevant.

After reviewing your request, we will provide return authorization and return instructions if the item is eligible.

Do not send any item back before receiving return instructions from rothysb.shop. Unauthorized returns, returns sent to an incorrect address, or packages sent without sufficient identifying information may be delayed, refused, or lost and may not qualify for a refund.

Return Shipping Costs

For returns caused by a change of mind, incorrect size selection, ordering the wrong item, or another reason not caused by rothysb.shop, the customer is responsible for return shipping costs.

If an item is damaged, defective, incomplete, or incorrect due to an error by rothysb.shop, we will provide an appropriate resolution and cover reasonable return shipping costs when a return is required.

Return shipping costs are non-refundable unless the return results from our error or applicable law requires otherwise.

We strongly recommend using a trackable shipping service and retaining the shipping receipt and tracking number. rothysb.shop is not responsible for return packages that are lost, stolen, damaged, delayed, or delivered to an incorrect address during return transit.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive an item that is damaged, defective, incomplete, or different from the item ordered, contact info@rothysb.shop as soon as possible after delivery.

Please provide:

• Your order number;

• A detailed description of the issue;

• Clear photographs or videos showing the item and the problem;

• Photographs of the outer packaging and shipping label;

• Any other information reasonably requested to evaluate the claim.

Do not discard the item, packaging, labels, or shipping materials before your claim has been reviewed.

After evaluating the information provided, rothysb.shop may offer a replacement, exchange, repair, partial refund, full refund, or another appropriate resolution.

Normal wear and tear, accidental damage, misuse, improper care, unauthorized modification, or damage occurring after delivery is not considered a product defect.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect, or unless applicable law requires otherwise:

• Gift cards;

• Digital products or downloadable content;

• Personalized, customized, or made-to-order items;

• Final-sale or clearance items clearly identified as non-returnable;

• Perishable goods;

• Personal-care, beauty, cosmetic, or hygiene-sensitive products that have been opened or used;

• Undergarments, swimwear, or similar intimate items when the hygiene seal or protective packaging has been opened or removed;

• Products containing hazardous, flammable, or restricted materials;

• Items that have been worn, washed, altered, damaged, assembled, installed, or used;

• Items returned without their original packaging, tags, components, or accessories.

Please contact info@rothysb.shop before ordering if you are unsure whether a product is eligible for return.

Exchanges

The fastest way to receive a different item is to request a return for the original item and place a new order after the return has been approved.

Exchanges are subject to product availability. rothysb.shop cannot guarantee that a requested size, color, model, or replacement item will remain available while a return is in transit or under review.

Any price difference may need to be paid or refunded, as applicable.

Return Inspection and Approval

After your return is delivered, we will inspect the item to confirm that it meets the requirements of this policy.

We may contact you if additional information is needed. Returns may be rejected if the item:

• Shows signs of use, wear, washing, damage, alteration, or improper handling;

• Is missing original packaging, tags, accessories, or components;

• Is different from the item originally purchased;

• Was purchased from another website, seller, or marketplace;

• Was returned after the applicable return period;

• Was sent without authorization or to an incorrect return address.

We will notify you by email after the return has been inspected and inform you whether the refund has been approved or rejected.

Refunds

Approved refunds will be issued to the original payment method used for the order.

Once approved, rothysb.shop will initiate the refund within 7 business days. Your bank, card issuer, payment provider, or financial institution may require additional time to process and display the refund in your account.

Refunds do not include original shipping charges, expedited shipping charges, customs duties, taxes, import fees, or return shipping costs unless:

• The return was caused by an error by rothysb.shop;

• The item was confirmed to be damaged, defective, incomplete, or incorrect;

• Applicable law requires those amounts to be refunded.

We cannot issue a refund to a different payment method, bank account, card, or person.

Partial Refunds

Where permitted by applicable law, a partial refund may be issued when:

• An item is returned with missing packaging, accessories, manuals, components, or tags;

• An item shows signs of handling beyond what is reasonably necessary to inspect it;

• The returned item has been damaged after delivery;

• Only part of a multi-item order or bundle is returned;

• The returned item has experienced a reduction in value caused by the customer.

The amount of any deduction will be based on the condition of the item and the reduction in its value.

Late or Missing Refunds

If you have received confirmation that a refund was issued but it does not appear in your account:

1. Check your bank account or payment account again;

2. Contact your credit card issuer or payment provider;

3. Contact your bank or financial institution, as processing delays may occur;

4. Contact rothysb.shop at info@rothysb.shop if the refund is still missing after your payment provider’s normal processing period.

Order Changes and Cancellations

To request an order change or cancellation, contact info@rothysb.shop as soon as possible after placing the order.

We will make reasonable efforts to process the request. However, changes or cancellations are not guaranteed.

Once an order has entered fulfillment, been packaged, transferred to a shipping carrier, or shipped, it may no longer be changed or canceled. In that case, you may request a return after delivery in accordance with this policy.

If rothysb.shop cancels an order before shipment, the amount paid for the canceled item or order will be refunded to the original payment method.

Refused and Undeliverable Packages

If a package is refused, unclaimed, returned because of an incorrect or incomplete address, or otherwise determined to be undeliverable due to information provided by the customer, any refund may be reduced by return shipping costs, carrier fees, handling costs, or other expenses incurred by rothysb.shop, where permitted by applicable law.

Customers are responsible for reviewing and confirming their shipping information before completing checkout.

Lost or Stolen Packages

If tracking information shows that a package was delivered but you cannot locate it, please:

• Check the delivery location carefully;

• Ask household members, neighbors, building staff, or reception personnel;

• Review any delivery photographs or carrier notifications;

• Contact the shipping carrier directly;

• Contact rothysb.shop at info@rothysb.shop with your order number and tracking information.

We will provide reasonable assistance with a carrier inquiry. However, rothysb.shop is not responsible for packages lost or stolen after confirmed delivery unless otherwise required by applicable law.

Chargebacks and Payment Disputes

Please contact info@rothysb.shop before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

Submitting a chargeback does not automatically create eligibility for a refund. We reserve the right to provide the payment provider with order records, tracking information, delivery confirmation, correspondence, and other relevant evidence.

Abuse of the Return Policy

rothysb.shop reserves the right, to the extent permitted by law, to refuse returns, refunds, exchanges, or future orders in cases involving suspected fraud, return abuse, repeated excessive returns, false claims, altered merchandise, unauthorized transactions, or violations of this policy.

Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded under applicable federal, state, or local law.

Where applicable law provides greater consumer protection than this policy, the applicable legal requirement will control.

Contact Information

For all return, refund, exchange, cancellation, or damaged-item inquiries, contact:

rothysb.shop
Email: info@rothysb.shop

Please include your order number and complete supporting information so that we can review your request efficiently.