Shipping policy

Thank you for shopping with rothysb.shop. This Shipping Policy explains our order processing, free shipping service, estimated delivery timeframe, tracking procedures, address requirements, and how we handle delayed, lost, damaged, or undeliverable packages.

By placing an order through rothysb.shop, you acknowledge and agree to this Shipping Policy.

Free Standard Shipping

rothysb.shop provides free standard shipping on all orders delivered within the United States.

There is no minimum purchase amount required to qualify for free standard shipping. Any applicable shipping charge or optional delivery service will be clearly displayed at checkout before payment is completed.

Free standard shipping does not include expedited shipping, special handling services, customs charges, import fees, or additional fees caused by an incorrect or incomplete delivery address.

Estimated Delivery Time

The estimated delivery timeframe is:

15–20 business days from the date the order is confirmed.

This estimated timeframe includes order processing and standard transit time.

Business days generally exclude Saturdays, Sundays, and United States federal holidays. Delivery estimates are provided for guidance only and are not guaranteed delivery dates.

Orders may occasionally arrive earlier or later than the estimated timeframe due to carrier operations, weather, seasonal demand, transportation interruptions, address issues, security checks, or other circumstances outside our reasonable control.

Order Processing

Orders are reviewed and prepared for shipment after payment has been successfully authorized.

Order processing may include:

• Payment confirmation;

• Fraud and security screening;

• Inventory verification;

• Address verification;

• Product inspection;

• Packaging;

• Transfer to the shipping carrier.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing may be delayed if payment verification, address confirmation, customer authorization, or additional order information is required.

Order Confirmation

After placing an order, you should receive an order-confirmation email at the email address provided during checkout.

The confirmation email may include:

• Your order number;

• Products ordered;

• Billing and shipping information;

• Order total;

• Current order status.

Please review the confirmation email carefully. Contact info@rothysb.shop promptly if any order or address information is incorrect.

An order-confirmation email confirms that we received your order. It does not guarantee shipment if the order is affected by payment failure, suspected fraud, inventory error, pricing error, shipping restriction, or another issue that prevents fulfillment.

Shipping Confirmation and Tracking

When tracking information becomes available, we will send a shipping-confirmation email containing the tracking number or tracking link.

Tracking information may require several business days to update after a shipping label is created or the package is transferred to the carrier.

A temporary lack of tracking updates does not necessarily mean that the package has stopped moving. Some carriers do not scan packages at every stage of transit.

Customers are responsible for monitoring tracking updates and ensuring that someone can receive the package when required.

Shipping Destinations

rothysb.shop ships orders to eligible addresses within the United States.

Certain products or delivery locations may be subject to carrier, legal, logistical, or service restrictions. We reserve the right to decline or cancel an order that cannot be delivered to the address provided.

Availability of shipping to the following locations may depend on the carrier and product:

• Alaska;

• Hawaii;

• Puerto Rico;

• United States territories;

• Military APO, FPO, and DPO addresses;

• Post office boxes;

• Remote or restricted delivery locations.

Orders to these destinations may require additional delivery time.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

The shipping information should include, where applicable:

• Recipient’s full name;

• Street address;

• Apartment, suite, unit, or building number;

• City;

• State;

• ZIP Code;

• Valid telephone number;

• Valid email address.

rothysb.shop is not responsible for delays, failed deliveries, losses, or additional costs caused by incorrect, incomplete, outdated, or undeliverable address information supplied by the customer.

Please verify all shipping information before completing your order.

Address Changes

To request an address change, contact info@rothysb.shop as soon as possible after placing the order.

Address changes are not guaranteed.

Once an order has entered fulfillment, been packaged, transferred to a carrier, or shipped, we may be unable to change the delivery address.

For security reasons, we may require verification before approving an address change. In some cases, the order may need to be canceled and placed again using the correct information.

rothysb.shop is not responsible for packages delivered to an address originally provided by the customer when an address-change request could not be completed in time.

Order Changes and Cancellations

To request an order change or cancellation, contact info@rothysb.shop promptly.

We will make reasonable efforts to accommodate the request, but changes and cancellations cannot be guaranteed after processing has begun.

Once an order has been shipped, it cannot be canceled. The customer may request a return after delivery in accordance with the Return and Refund Policy published on rothysb.shop.

Multiple Shipments

Orders containing multiple products may be shipped in separate packages.

Products may be sent separately because of:

• Inventory availability;

• Product size;

• Fulfillment location;

• Carrier limitations;

• Packaging requirements.

Separate packages may arrive on different dates and may have different tracking numbers.

There is no additional standard shipping charge when we divide an order into multiple shipments.

Delivery Delays

Although we work to deliver orders within 15–20 business days, delays may occur due to circumstances outside our reasonable control, including:

• Severe weather;

• Natural disasters;

• Carrier congestion;

• Seasonal or holiday demand;

• Transportation disruptions;

• Labor disputes;

• Public-health emergencies;

• Customs or security inspections;

• Government restrictions;

• Incorrect or incomplete addresses;

• Remote delivery locations;

• Technical failures;

• Supply-chain disruptions;

• Force majeure events.

A carrier delay does not automatically qualify an order for cancellation or refund while the package remains in transit.

Please allow the full estimated delivery period before contacting us about a delayed order.

If an order has not arrived after the estimated delivery period, contact info@rothysb.shop with your order number and tracking information.

Delayed Tracking Updates

Tracking information may occasionally remain unchanged for several days while a package moves between carrier facilities or delivery partners.

If tracking has not updated, please allow additional time for the carrier system to refresh.

Contact info@rothysb.shop if the tracking information has remained unchanged for an unusually long period or if the package has not arrived after the estimated delivery timeframe.

We may contact the carrier or fulfillment provider to request an investigation.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1. Confirm that the shipping address on the order is correct;

2. Check the mailbox, porch, entrance, garage, side door, reception desk, parcel locker, and other possible delivery locations;

3. Ask household members, neighbors, building management, or reception staff whether they accepted the package;

4. Review any carrier delivery photographs or notifications;

5. Allow up to two business days because some carriers mark packages as delivered shortly before final delivery;

6. Contact the carrier directly for delivery details.

If the package is still missing, contact info@rothysb.shop with your order number and tracking information.

We will provide reasonable assistance with a carrier investigation. However, rothysb.shop is not responsible for theft, loss, or damage occurring after confirmed delivery, except where otherwise required by applicable law.

Lost Packages

A package may be considered lost only after the carrier confirms the loss or the applicable carrier investigation has been completed.

If your package appears to be lost in transit, contact info@rothysb.shop and provide:

• Your full name;

• Your order number;

• Your tracking number;

• A description of the issue;

• Any communication received from the carrier.

We will review the available tracking information and may open an investigation with the carrier or fulfillment provider.

Depending on the investigation result, we may offer a replacement, refund, or another appropriate resolution.

Submitting a claim does not guarantee an immediate refund or replacement while the package is still moving through the carrier network.

Damaged Packages and Products

Please inspect your package and products promptly after delivery.

If a package or product arrives damaged, contact info@rothysb.shop as soon as possible and provide:

• Your order number;

• A description of the damage;

• Clear photographs or videos of the damaged product;

• Photographs of the outer packaging;

• Photographs of the shipping label;

• Photographs of all included items and packaging materials.

Do not discard the product, packaging, shipping label, or damaged materials until we have reviewed your claim.

After reviewing the evidence, we may provide a replacement, refund, return instructions, or another appropriate resolution in accordance with our Return and Refund Policy.

Damage caused after delivery, improper use, incorrect installation, unauthorized modification, normal wear and tear, or failure to follow product-care instructions is not considered shipping damage.

Incorrect or Missing Items

If your order contains an incorrect item or is missing an item, contact info@rothysb.shop promptly.

Please provide:

• Your order number;

• A description of the incorrect or missing item;

• Photographs of the products received;

• Photographs of the packaging and shipping label.

We will review the order and fulfillment records and provide an appropriate resolution where the claim is verified.

Refused Packages

Customers should not refuse delivery unless instructed to do so by rothysb.shop.

A refused package may be returned to the sender and may result in carrier charges, handling costs, or return shipping fees.

Where permitted by applicable law, any refund for a refused package may be reduced by costs incurred because of the refusal.

Refusing a package does not automatically cancel the order or guarantee a full refund.

Undeliverable and Returned Packages

A package may be returned to the sender because of:

• An incorrect or incomplete address;

• A missing apartment or unit number;

• An unavailable recipient;

• Repeated unsuccessful delivery attempts;

• Refusal of delivery;

• Failure to collect the package;

• Carrier access restrictions;

• An invalid recipient name.

If a package is returned because of information or circumstances attributable to the customer, the customer may be responsible for reshipping costs or carrier fees.

Where permitted by law, a refund may be reduced by actual shipping, handling, and return costs incurred by rothysb.shop.

We will contact the customer using the email address associated with the order when a returned package is received or reported.

Delivery Access and Safe Locations

Customers are responsible for ensuring that the carrier can safely access the delivery location.

This may include providing:

• Building access instructions;

• Gate codes;

• Apartment or unit numbers;

• Reception information;

• A secure delivery location;

• Any other information reasonably necessary for delivery.

Do not include payment information, passwords, or highly sensitive personal information in delivery instructions.

rothysb.shop is not responsible for delivery failure caused by restricted access or missing delivery instructions.

Signature Requirements

Certain orders may require a signature upon delivery because of product value, carrier requirements, payment verification, location risk, or fraud-prevention measures.

The customer is responsible for ensuring that an authorized person is available to receive and sign for the package.

We are not responsible for delays resulting from unsuccessful signature attempts.

International Fees and Customs

This policy primarily applies to orders shipped within the United States.

If international shipping is made available for a particular destination, the customer may be responsible for customs duties, import taxes, brokerage fees, or other government charges unless checkout expressly states otherwise.

Such charges are imposed by local authorities and are not controlled by rothysb.shop.

Refusing an international package because of customs charges may result in deductions from any eligible refund, where permitted by law.

Shipping Restrictions

We may be unable to ship certain products to particular destinations because of:

• Carrier restrictions;

• Product size or weight;

• Hazardous-material classifications;

• Local laws;

• Import restrictions;

• Licensing requirements;

• Remote-location limitations.

If an order cannot be fulfilled because of a shipping restriction, we will contact the customer and issue an appropriate refund for the affected product.

Fraud Prevention and Order Verification

Orders may be reviewed for fraud prevention and payment security.

We may request additional information to verify:

• Customer identity;

• Billing information;

• Shipping information;

• Payment authorization;

• Order legitimacy.

Failure to provide requested verification may delay or cancel the order.

Orders identified as potentially fraudulent, unauthorized, abusive, or unlawful may be canceled and refunded to the original payment method.

Risk of Loss

Risk of loss and ownership of purchased products pass in accordance with applicable law and the relevant shipping arrangement.

Nothing in this Shipping Policy limits any rights or remedies that cannot legally be excluded under applicable federal, state, or local law.

Force Majeure

rothysb.shop is not responsible for a failure or delay in processing, shipping, or delivery caused by events beyond our reasonable control.

Such events may include:

• Natural disasters;

• Severe weather;

• Fire or flood;

• War or civil unrest;

• Terrorism;

• Epidemics;

• Government actions;

• Carrier interruptions;

• Labor disputes;

• Power failures;

• Cyberattacks;

• Transportation shutdowns;

• Supply-chain disruptions.

We will make reasonable efforts to resume affected services when circumstances permit.

Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in carriers, fulfillment procedures, delivery areas, website operations, or applicable legal requirements.

The current version will be posted on rothysb.shop with an updated “Last Updated” date.

Changes will apply to orders placed after the revised policy becomes effective unless otherwise required by law.

Contact Us

For questions regarding order processing, shipping, tracking, delivery, lost packages, damaged shipments, or address corrections, contact:

rothysb.shop
Email: info@rothysb.shop

Please include your order number, the email address used during checkout, and all relevant tracking details so that we can assist you efficiently.